Overview
Ramsay Hunt syndrome (herpes zoster oticus) occurs when a shingles outbreak affects the facial nerve near one of your ears. In addition to the painful shingles rash, Ramsay Hunt syndrome can cause facial paralysis and hearing loss in the affected ear.
Ramsay Hunt syndrome is caused by the same virus that causes chickenpox. After chickenpox clears up, the virus still lives in your nerves. Years later, it may reactivate. When it does, it can affect your facial nerves.
Prompt treatment of Ramsay Hunt syndrome can reduce the risk of complications, which can include permanent facial muscle weakness and deafness.

Facial nerve
The nerve that controls your facial muscles passes through a narrow corridor of bone on its way to your face.
Symptoms
The two main signs and symptoms of Ramsay Hunt syndrome are:
- A painful red rash with fluid-filled blisters on, in and around one ear
- Facial weakness or paralysis on the same side as the affected ear
Usually, the rash and the facial paralysis occur at the same time. Sometimes one can happen before the other. Other times, the rash never occurs.
If you have Ramsay Hunt syndrome, you might also experience:
- Ear pain
- Hearing loss
- Ringing in your ears (tinnitus)
- Difficulty closing one eye
- A sensation of spinning or moving (vertigo)
- A change in taste perception or loss of taste
- Dry mouth and eyes

Facial paralysis
Facial weakness or paralysis may cause one corner of your mouth to droop. If you’re experiencing facial weakness or paralysis, you may have trouble closing the eye on the affected side of your face.
When to see a doctor
Call your doctor if you experience facial paralysis or a shingles rash on your face. Treatment that starts within three days of the start of signs and symptoms may help prevent long-term complications.